At ShopPaddy, your safety comes first.
We work hard to make buying and selling on our platform convenient, trustworthy, and secure but just like any marketplace, staying safe also depends on making smart choices.

Below are practical tips to help you protect yourself and enjoy a smooth, risk-free experience on ShopPaddy.com.

1. Meet in Safe, Public Places

  • Always meet buyers or sellers in busy public areas (malls, petrol stations, police posts, cafés, etc.).
  • Avoid private homes or isolated locations.
  • If possible, bring a friend along or share your meeting details with someone you trust.
  • Daytime meetings are always safer than nighttime ones.

2. Verify Before You Pay

  • Never send money upfront without verifying the item or service.
  • Be cautious of sellers asking for deposits, delivery fees, or advance payments before you’ve seen the product.
  • When possible, use cash on delivery or meet in person to inspect items before paying.
  • If you must pay online, ensure it’s through a trusted payment method and never share your card details with third parties.

3. Inspect Products Carefully

  • Test electronics or gadgets before buying.
  • Check expiry dates, seals, and packaging for consumable goods.
  • Avoid deals that seem “too good to be true.” They usually are.

4. Protect Your Personal Information

  • Do not share your home address, ID number, or banking details with other users.
  • Communicate only through ShopPaddy’s messaging system when possible.
  • If someone asks for personal data or sensitive documents, stop communication immediately.

5. Watch Out for Common Scams

Be cautious of:

  • Unrealistic offers or urgent “limited-time” deals
  • Sellers claiming to be abroad or unable to meet
  • Requests to continue the chat outside ShopPaddy (WhatsApp, Telegram, etc.) before verifying the listing
  • Fake payment receipts or transfer confirmations

If something feels suspicious — it probably is.

6. Secure Your Account

  • Use a strong, unique password for your ShopPaddy account.
  • Avoid logging in from public computers or shared Wi-Fi networks.
  • Enable two-factor authentication if available.
  • Regularly review your active sessions and log out from devices you no longer use.

7. Report Suspicious Activity

We take fraud, impersonation, and fake listings very seriously.
If you notice anything suspicious:

  • Click the “Report” button on the listing
  • Or email us directly at contact@shoppaddy.com

Our team reviews all reports promptly and takes necessary action to keep the platform safe.

8. For Sellers — Protect Yourself Too

  • Meet buyers in safe areas and never hand over items without receiving full payment.
  • Keep proof of communication and receipts.
  • If using delivery, use trusted courier services and verify buyer details first.
  • Do not accept overpayments or suspicious transfer alerts.

9. ShopPaddy’s Role

While ShopPaddy works continuously to monitor listings and block fake accounts, remember:

We do not guarantee transactions between buyers and sellers.
Our platform is for connecting people — your awareness is your strongest protection.

We encourage everyone to follow these guidelines and help make ShopPaddy a safe, trustworthy, and enjoyable community for all.

10. Need Help?

If you ever feel unsafe, confused, or suspect fraudulent activity, contact our support team:
📧 contact@shoppaddy.com
🌐 https://shoppaddy.com/contact